Digital Edge: How We Support You
Digital Edge
7 Teleport Drive • Staten Island, NY 10311 • 800.714.5143

DIGITAL EDGE GUARANTEES:
  • 24/7/365 FULL COVERAGE
  • A Top Tier Human Response Team
  • Custom Escalation Procedures
  • And a 20 MINUTE RESPONSE TIME!
Don’t believe it...
we dare you to try US!
If we don’t perform, you don’t pay!!

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  MANAGED COLO SERVICES
  MONITORING SERVICES
  PERFORMANCE SERVICES
  APPLICATION SERVICES


Unparalleled 24/7 monitoring support

Our monitoring service provides the fastest, most reliable notifications and true 24/7 live support. We conduct simple procedures ourselves, without waking up your team members.




Our monitoring service is unmatched, due to:

Thorough Planning

Our engineering group consults with your IT team from step one. We define what we will monitor, how we monitor it, and lay out any custom monitoring scenarios and escalation procedures. During this phase, we outline all monitoring rules and procedures approved by your team. Our goal is to provide full coverage to sense all critical business processes, operational characteristics, security and availability goals. We document all monitoring points and escalation procedures, documenting them and making them available to Digital Edge and your team.


Deep Implementations

During implementation, we set up all defined points and escalation procedures as well as your portal. We also train our monitoring personnel and engineers on-duty to perform all outlined escalation steps. If, due to security concerns, you decide not to provide access behind your security perimeter, we will still provide precise documentation on how to deploy our monitoring agents inside this perimeter. Our agents are open source scripts and can be reviewed by you before all implementations.


Comprehensive daily operations

During all day-to-day operations, our 24/7 monitoring team is watching all monitoring alerts coming from your systems. When an alert arrives, our monitoring specialist is trained to perform an escalation action. This may include:

1. Emailing a specified group of people.
2. Calling people in a predefined order until a live person is reached.
3. Logging into the server and rebooting the server or a particular process.
4. Calling the Digital Edge engineer on duty, so he can perform more advanced actions.
5. Suspending an alert for a period of time.