7 Teleport Drive • Staten Island, NY 10311 • 800.714.5143
DIGITAL EDGE GUARANTEES:
- 24/7/365 FULL COVERAGE
- A Top Tier Human Response Team
- Custom Escalation Procedures
- And a 20 MINUTE RESPONSE TIME!
Don’t believe it...
we dare you to try US!
If we don’t perform, you don’t pay!!
To view our current promotion, click here
We can do "on-call" rotations in house; it's easy to organize on-call shifts
Organizations often believe it's easy to organize 24/7 monitoring coverage. Sounds simple: give your IT guys pagers, set up a remote monitoring system to page when there's an alert, and you’re done.
Not so fast...
Consider this:
• Creating on-call shifts is harder than you think:
People go on vacations, take days off, and have other personal disruptions (predictable, or otherwise). Often, even someone on-duty will step out of the office, becoming unreachable. In theory, this person should switch with someone, but doesn't. He wants to get done with his "on-duty" day; one hour of inaccessibility sounds like a reasonable risk. Yet, for you, it isn't. We eliminate this risk: we have someone at our headquarters in front of a large monitor, 24/7. With Digital Edge, there is no such thing as inaccessibility.
• It's hard to train your people on managing ALL devices:
When a junior staff member is on shift he may not know all of the operations. In an emergency, he will try to reach his senior peers for help. But they may not be available. In contrast, Digital Edge always has an engineer on duty, complete with his own shift of qualified techs.
• Creating accessible, understandable info is tough:
It's hard to organize information in an accessible, understandable way for all the systems your organization runs. Digital Edge has proven knowledge management systems tuned precisely to support organizations like yours.
We'll deploy one of those free monitoring software packages... they're easy!
Yes, they sound easy...but implementing the monitoring software within your organization doesn't automatically bring success.
Unfortunately, the biggest question is
what to monitor
rather than
how to monitor. Many organizations heavily monitor
their own systems — but still crash (!) — because they
miss signs of impending danger. Often, one sensor in a particular area is better than 10 other sensors elsewhere. Missing monitoring of that particular parameter may result in overall over-monitoring, and unreliable status.
Digital Edge has 10+ years'
experience monitoring a wide range of systems and producing outstanding failure-prediction results. Contact us to learn exactly how Digital Edge monitors to assure smooth operation of your infrastructure.
