Help Desk Assessment Tool

To assess your Help Desk needs and budget the project, we need to go through a few steps of information gathering. In the end, you will receive your quote.

Monitoring/NOC

We monitor your systems using our monitoring software or yours, and provide four levels of support:
Feature Level 1 Level 2 Level 3 Full Support
Access to the Client's Portal
Access to Ticketing System
On-demand Access to Engineers and Technicians
24/7 Human Network Operations Center (NOC)
Basic Monitoring
Monitoring
Alert Processing
Event Management
Escalation Procedures
Predefined Standard Operation Procedures (SOPs)
OS Management
Patching
Vendor Management and Coordination
Up-time and Performance Guarantee
Application Layer Support
Select Level 1 Select Level 2 Select Level 3 Select Full Support

Monitoring/NOC Settings

Please, enable this feature on the previous step.

Help Desk

We receive requests from your end-user and either:
  • Escalate based on provided instruction
  • Perform SOPs



Security Operations Center (SOC)

  • Monitor your security system
  • Provide first response
  • Verify emails and attachments
  • Verify and white label requests
  • Detonate in sandboxes


Email Your Assessment

Thank you for using Digital Edge’s Help Desk Assessment Tool, please fill out the fields below to receive this assessment information.




LET'S TALK: 800-714-5143