The maturity of any IT organization is defined by standardized operations and structured change. Organizations with SOPs reduce support costs, need fewer people, cross-train faster and keep customers happier.
SOPs must be clearly defined and documented, attached to processes, incidents and alerts, and easy for the whole team to reach. Our automated help desk operation includes 24/7 live support, advanced ticketing with timed escalation, a 20-minute SLA, dashboards, client-defined SOPs, inventory and lifecycle management and access to SMEs.
Where standardization pays off (illustration)
Dev, QA, UAT and production environments with code deployment monitoring.
Requests, confirmations, timing and reporting.
We are not the authors of the change, so we never take shortcuts.
If a roll-out fails, we return the environment to its previous state.
Nothing changes undocumented.
Every change recorded for audits.
Roll-out scripts that minimize human error.
About Client: A large,heavily capitalized Global Fintech based based in downtown Chicago, serves an extensive platform of over 6,000 RIA;s (Registered Investment Advisor…
About Client: Wedding Composers.com is an innovative digital platform that was designed for vendors and couples to increase efficiencies and save time in the process of…
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Client Challenge: A large global Fintech organization headquartered in New York providing Capital Market technology to financial institutions with advanced risk capabili…
Naum Lavnevich··2 minBook a 30-minute alignment call. We map your gaps against the frameworks you answer to and show what the first 30 days with Digital Edge look like.