The workplace is mobile: users need applications and data anywhere, any time. Our help desk covers back-end, data center and WAN environments as well as modern VDI and mobile office setups, delivered by an ISO-certified and audited organization.
Rapid response commitment
Higher satisfaction at a quantifiable, manageable cost.
Timetabled escalation so nothing waits.
No bots between your users and an engineer.
Rapid response, measured and reported.
Volumes, response times and trends.
Client-defined SOPs in a strong knowledge base.
Hardware and software tracked end to end.
Like every Digital Edge operation, our help desk includes provisioning for compliance and regulatory reporting, security and quality controls, and SLA-driven timing.
Try the help desk assessment toolLevel of service (see the assessment tool for pricing)
Our SLA is a 20-minute rapid response, 24×7×365.
Yes, including VDI, mobile office topologies, onboarding and offboarding.
About Client: A large,heavily capitalized Global Fintech based based in downtown Chicago, serves an extensive platform of over 6,000 RIA;s (Registered Investment Advisor…
About Client: Wedding Composers.com is an innovative digital platform that was designed for vendors and couples to increase efficiencies and save time in the process of…
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Client Challenge: A large global Fintech organization headquartered in New York providing Capital Market technology to financial institutions with advanced risk capabili…
Naum Lavnevich··2 minQuestions about managed help desk? Book a 30-minute alignment call. We map your gaps against the frameworks you answer to and show what the first 30 days with Digital Edge look like.