Monitoring/NOC

We monitor your systems using our monitoring software or yours, and provide four levels of support:

Feature	Level 1	Level 2	Level 3	Full Support
Access to the Client's Portal	✔	✔	✔	✔
Access to Ticketing System	✔	✔	✔	✔
On-demand Access to Engineers and Technicians	✔	✔	✔	✔
24/7 Human Network Operations Center (NOC)		✔	✔	✔
Basic Monitoring	✔	✔	✔	✔
Monitoring		✔	✔	✔
Alert Processing		✔	✔	✔
Event Management		✔	✔	✔
Escalation Procedures			✔	✔
Predefined Standard Operation Procedures (SOPs)			✔	✔
OS Management			✔	✔
Patching			✔	✔
Vendor Management and Coordination			✔	✔
Up-time and Performance Guarantee				✔
Application Layer Support				✔
	Select	Select	Select	Select

Select and proceed

Support level:

Level 1 Level 2 Level 3 Full support

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Monitoring/NOC Settings

Help Desk

We receive requests from your end-user and either:

• Escalate based on provided instruction
• Perform SOPs

Select and proceed

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Help Desk Type Ticket → Escalation Phone Call → Ticket → Escalation Phone Call → Ticket → Escalation +SOP

Ticket Count per Month

- +

Security Operations Center (SOC)

• Monitor your security system
• Provide first response
• Verify emails and attachments
• Verify and white label requests
• Detonate in sandboxes

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SOC Monitoring

Email Verification

First Response

Attachment Verification

Link Verification

Sandbox Detonation

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