Help Desk Assessment Tool

To assess your Help Desk needs and budget the project, we need to go through a few steps of information gathering. In the end, you will receive your quote.


We monitor your systems using our monitoring software or yours, and provide four levels of support:
Feature Level 1 Level 2 Level 3 Full Support
Access to the Client's Portal
Access to Ticketing System
On-demand Access to Engineers and Technicians
24/7 Human Network Operations Center (NOC)
Basic Monitoring
Alert Processing
Event Management
Escalation Procedures
Predefined Standard Operation Procedures (SOPs)
OS Management
Vendor Management and Coordination
Up-time and Performance Guarantee
Application Layer Support
Select Select Select Select

Monitoring/NOC Settings

Specify your infrastructure

Help Desk

We receive requests from your end-user and either:
  • Escalate based on provided instruction
  • Perform SOPs

Security Operations Center (SOC)

  • Monitor your security system
  • Provide first response
  • Verify emails and attachments
  • Verify and white label requests
  • Detonate in sandboxes

Email Your Assessment

Thank you for using Digital Edge’s Help Desk Assessment Tool, please fill out the fields below to receive this assessment information.

Let's talk: +1 (718)-370-3353

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